Lecture 07: Navigating Intercultural Conflicts: Strategies for Effective Resolution
1. Understanding Conflict Resolution Strategies in Intercultural Settings
1.1. Cultural Dimensions of Conflict
1.2. Adaptation vs. Assimilation
1.3. Communication and Miscommunication
1.4. Conflict Resolution Strategies
1.5. Cultural Sensitivity and Respect
2. Analyzing Conflict Management Styles
2.1. Avoidance
2.2. Accommodation
2.3. Competition
2.4. Compromise
2.5. Collaboration
3. Promoting Effective Resolution Techniques
3.1. Communication and Active Listening
3.2. Empathy and Cultural Sensitivity
3.3. Problem-Solving and Collaboration
3.4. Assertiveness and Boundary Setting
3.5. Mediation and Third-Party Intervention
3.6. Conflict De-escalation and Management
3.7. Cultural Competence Development
4. Conclusion
5. Practice Activities
- Practice Activity 1: Role-Playing Scenarios
- Practice Activity 2: Case Study Analysis
6. References